Orbit CMS
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Hosting

All clients benefit from our state of the art managed web hosting services that deliver fast, robust hosting with high security and outstanding reliability - 99.997% uptime.

We only host our own clients on our servers, so you don’t have to worry about all the issues with shared hosting environments (security and bandwidth).

Some benefits of our dedicated Linux based hosting plans include:

  • We actively manage and apply updates – in shared environments this is often left to the site owner to do.
  • Security from hacking and spam - in shared hosting, if some other website sends spam, your site can get blocked if it is on the same IP address.
  • We manage server uptime 24/7 – if the server your site is on goes down, we are automatically notified and we will investigate and resolve the issue immediately. In a shared environment, you will often not even be aware that your site has gone offline.
  • Guaranteed good neighbourhood – just like in the real world you have good and bad neighbourhoods on the Internet. We run our own servers so guarantee a good neighbourhood.
  • We don’t limit bandwidth (within reason) If your site gets a lot of visitors then great – we won’t charge you extra because your site does well.
  • We don’t limit storage (within reason) If your site needs 30Mb, then we give it to you – if it needs 100Mb – no problem we won’t charge you extra because your site grows.
  • We have a free help desk – let us know something is wrong and we will fix it - in a shared environment you are generally on your own.
  • We do a full back up of our whole server every single week.
  • We can host your website in its target market; we have servers in North America, New Zealand, Australia, UK, Holland and Germany.

Support

We pride ourselves on our unrivalled levels of support and provide you with the following:

  • We provide telephone support from 8.30am – 5pm Monday to Friday. Our support team can assist you to diagnose and resolve any website problems you might be experiencing. They can also guide you in the use of Orbit CMS.
  • We offer a full after hours support service. All urgent enquires are dealt with immediately.
  • Remote Support – having trouble explaining what your support query is? Using Orbit Quick Support – a simple, fast and secure, over the Internet solution – we can instantly access your computer remotely and guide you to fix any issues you are experiencing. We can connect with you within seconds without the need to install any software. To give us access you supply us with a system generated security password and once you have finished and logout, the session expires immediately preventing any further access without a new security password. The control is completely in your hands. 

Orbit CMS Subscription

We provide you with Orbit CMS our easy to use Content Management System. Subscription features and benefits include:

  • FREE lifetime upgrades - Orbit CMS is provided as Software as a Service (SaaS). We manage the IT infrastructure, provide FREE on-going software upgrades, and offer a variety of support options. Your subscription means you benefit from all of the new features and functionality that we regularly develop. There is no need to pay for or install new versions of the software – we do it all for you; all you need to manage is the website content.
  • Full training - we provide initial full training, for one user, on the use of OrbitCMS. Using Orbit Quick Support – a simple, fast and secure, over the Internet solution – we can instantly access your computer remotely and will take you on a tour of the Orbit administration interface. You'll quickly learn how to update your website yourself. We can connect with you within seconds without the need to install any software. To give us access you supply us with a system generated security password and once you have finished and logout, the session expires immediately preventing any further access without a new security password. The control is completely in your hands.
  • Unlimited pages – add new pages as required. Complete with version control – creating a log of changes and allowing roll-backs to previous versions.
  • Automatic updates - we regularly release and install new features and levels of functionality on your website every month. It is extremely important to us that your website is both secure and benefiting from all the latest features that we develop. We keep you informed of all updates that are released and our automatic error checking system constantly monitors all Orbit installations.
  • Full weekly backup facility - choose between backing up your database and/or all website content (including images and files).
  • Online help pages and integrated support - get instant help where and when you need it. If you can’t find the answer you’re looking for in our online help files, you can submit a support request via Orbit’s built-in helpdesk and we’ll respond within 24 hours.
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